In all of his sales materials, Mr. Godot promises prompt, personal, courteous, and affordable plumbing service. (When will tradesmen start being honest by admitting that they fully intend to be late, rude, and over-priced?) In any case, I decide that Mr. Godot is my man and call the number in the Yellow Pages. Oh yes he also promises that trustworthy drain leak repair a real live human being will answer the phone. Evidently, that only applies on weekdays. Fine. His telephone machine tells me that if this is an emergency to press five on my keypad and leave a description of my problem. Someone, he says, will get right back to me.
However, there are huge distinctions between different fiberglass pools. (They are not all created equal.) Vinyl Ester resin is a must! This material is a bonding agent that helps hold the pool together. Vinyl Ester also prevents cobalting, which is a black or purple stain that forms from the outside in. It is a chemical reaction within the fiberglass itself. The stain can usually be removed but will continue to resurface. Make sure you see it in writing that the pool has Vinyl Ester. If it's not advertised in print, chances are it doesn't have it.
This around the clock availability leads to the second thing to look for in your rescue personnel. Are they available at all hours? Saying you are and actually local water heater repair service picking up the telephone are two different matters. Do they offer at least two numbers, one for regular business hours and one for after hours? That is what you are looking for. And if they advertise dispatch vans, all the better for speedy replies.
Do you offer the type of pool container that I want (fiberglass, concrete/gunite, vinyl liner) and how much experience do you have with installing that type of pool?
You might also want to know more of the specifics. One example is a lady on a recent consumer alert TV programme who was charged water conditioner more than a week's wages for unblocking her sink. It was a problem that it took the plumber less than a minute to remedy.
The technology in this industry is changing and evolving almost monthly, with recent introductions like the infusion of Carbon Fiber which adds extreme strength, and some pretty nice looking colors, this makes this worth a closer look than in the past.
Lesson? Be certain you are ready to serve your customers when they need you, not the other way around. If your business cannot or will not respond during off-hours, make your real "I'll get right back to you" business hours clear in your marketing materials. This applies to both large corporations and small trade businesses. The winners -- the smart ones -- are the ones who are ready to sell when their customers are really ready to buy.